6 Dear Sir,
I have been your customer for the last five years. I have always been very happy with the products in your store and the assistance. I do not mind the fact that you recently moved the store out of the town.
I must say, though, that the last time I went there your new shop assistant was not very helpful.
I hope you will give this matter your attention.
Yours faithfully
Thomas Richardson
What is Thomas complaining about?
7 I'm a bit of a shopaholic so I always visit the famous shops to see what bargains I can get in them. So when I went to Rome last year, I decided to go to ANNA's, a new department store with the world's most fashionable boutiques. It's huge. Although it looked like it was only for the rich and famous, I found some real bargains there. It's the biggest store l've ever visited.
Marion
Where did Marion go shopping in Rome?
8 Hello everyone, I just want to tell you that there is going to be a great concert in the music club. The Big Guys are coming to play on Saturday night. Why don't we spend some time together? Let me know if you want tickets as soon as possible. I can get them for you at a discount. After all, l'm a member of the club!
Neil
What does Neil say?
9 Hi
It was a nightmare. To begin with, the plane was late because we had to wait for a missing passenger. By the time we got to Rome, l'd missed my connection to Corsica so I had to wait at the airport for 6 hours. Luckily, I had some work to do. My phone wasn't working so I couldn't tell the friend I was visiting that I was late. The worst thing was that when I finally got to Corsica, I realized I'd lost my new Ipad. The rest of it was fine.
Clara
What is Clara describing in this email?
10 Dear Ms Johnson,
Thank you very much for your email.
I really appreciate the job offer in your company. I will do my best to fulfil your expectations. As I have mentioned before, my present contract with my current company finishes at the end of this month so unfortunately I won't be able to start before the beginning of the next month. Please confirm what date would be convenient for you.
Yours sincerely
Erwin O'Brian
Why is Erwin writing the email?