For questions 16-20, choose from A-F to complete the sentences.
There is one letter you do not need.
Mark your answer on the answer sheet.
There is an example at the beginning (0).
Body language
We all know that body language is important for communication. But did you know (0) that only 7% of all communication is just the words? What is the other 93%? Research says that about half of the 93% is
. Its tone can totally change the meaning of words. For example, it can reflect confidence, strength or boredom. The other half of the 93% consists of the gestures
. You can try saying the same thing several times
. This can change the meaning considerably. Tapping or drumming your fingers means you are impatient, while touching your hair
. A person’s body language and voice tell you
. This is how you find out about the feelings and thoughts of a person. So, learn to notice the signals that people send out with their body language because it is a very useful social skill.
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