For questions 21-25, choose the answer (A, B, or C) which best completes each sentence.
Mark your answer on the answer sheet.
There is an example at the beginning (0).
Communication Communication is (0) a crucial component of our life; it allows us to express who we are and allows us to relate to one another. Communication is more than talking and listening; it involves understanding and interpreting. There are times
we send mixed messages. Maybe we say one thing yet our body reveals something different.
The difference between the words people speak and our understanding of what they are
comes from non-verbal communication, known as 'body language'. Standing with your arms relaxed at your sides tells
around you that you are approachable and open to hearing what they have to say. Closing your eyes in Western cultures often means, 'I'm bored or sleepy.'
, in Japan, Thailand and China it can mean 'I'm listening and concentrating.'
By developing our awareness
the signs and signals of body language, we can more easily understand other people, and we can more effectively communicate with them.
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