20 The first self-service grocery store was opened in 1916 by Clarence Saunders, who realised thata clientele free to wander amongst the merchandise could bring him profit. (20)$\_\_\_\_$ . He masteredthe art of arranging goods in an appealing fashion, as well as displaying individual prices, which didthe trick. At the same time, the staff could concentrate on the important business of collecting thecustomers' money.
20 The first self-service grocery store was opened in 1916 by Clarence Saunders, who realised thata clientele free to wander amongst the merchandise could bring him profit. . He mastered the art of arranging goods in an appealing fashion, as well as displaying individual prices, which did the trick. At the same time, the staff could concentrate on the important business of collecting the customers' money.
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